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Order Cancellation

Merchants may request cancellation of an Anycover order if it meets the eligibility criteria below.

1. Eligibility Criteria​

  • Orders cannot be cancelled once declared to the underwriters. Once a plan is declared, coverage is active and the order is final.
  • Online (paid) orders: Cancellable any time before the end of the month of purchase. These orders are automatically cancelled during our month-end reconciliation and are not billed.
  • Offline (paid) orders: Cancellation requests must be received no later than the 5th of the following month.
  • No claim has been submitted against the coverage.

Requests received after these windows cannot be accepted.

2. How to Request a Cancellation​

Email [email protected] with the subject "Order cancellation" and the following details:

  • Order ID
  • Date of purchase
  • Reason for cancellation

If the order is eligible for cancellation, we will proceed to cancel it and notify you.

3. Billing and Refunds​

  • For eligible cancellations, we will not bill you, or the charge will be reversed, as applicable.
  • Merchants must promptly refund the Anycover protection plan price to the customer for any cancelled order.
  • Orders not eligible for cancellation will be billed in full.

If you have any questions about order cancellations, please contact us at [email protected].